Terms of Service Leros Point to Point
By placing a reservation with Leros Point to Point, Inc (“Leros”) its subsidiaries and other corporate affiliates (“Leros” or “the Companies”), either by telephone, fax, email, online, application or in any other manner, you accept, without limitation or qualification, the following TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT USE OUR WEBSITE, APPLICATION, OR ANY OF OUR SERVICES.
The rate presented to you is an initial estimate of the cost of service as reserved and is not intended to represent the actual cost of the reservation. Extras, wait time, taxes, fees, surcharges, extra stops, parking or additional services may change your rate.
Any amount of gratuity that appears on the invoice is completely discretionary and may be increased, decreased, or eliminated entirely based on the service experience.
Wait Time & Stop Time
Cancellation & No-Show Policies
New York, New Jersey, and Connecticut
Cancellations cannot be made directly with the chauffeur.
The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.) in the respective service area. Tri-state (NY, NJ, CT) area cancellation policy may vary and will be confirmed at the time of booking. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on travel within NY, NJ, and CT areas. Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same day and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.
Cancellations cannot be made directly with the chauffeur.
The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.) in the respective service area. Nationwide cancellations policy may vary and will be confirmed at the time of booking. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on nationwide travel outside the NY, NJ, and CT areas. Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same day and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.
Outside of the United States (International)
Cancellations cannot be made directly with the chauffeur. The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.) in the respective service area. International cancellations policy may vary and will be confirmed at the time of booking. If the cancellation policy is not mentioned at the time of booking the policies above are applicable to international travel.
Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same day and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.
No-Shows: A reservation is considered a No-Show if the client cannot be located or contacted:
If you are having trouble locating your chauffeur, we advise you to not leave the pick-up location on your reservation without first contacting our office at 800-825-3767
Tolls, parking, and other charges shall be paid by the client.
The client shall be solely responsible for obtaining all permits, parking, reservations, or other approvals to enter parks, museums, stadiums, or other similar destinations. Leros must be reimbursed if we obtain any of the aforementioned items.
While we make every effort to provide you with the most accurate, up-to-date pricing, occasionally, one or more items on our website, quotes, third party website or GDS may be incorrectly priced. Leros reserves the right to refuse or cancel any reservations placed for our services listed at the incorrect price.
Charges paid by you for completed and delivered service are final and non-refundable. Leros has no obligation to provide refunds or credits but may grant them, in each case, at Leros’s sole discretion.
Promotional Offers and Credits
Leros, at its discretion, may make promotional offers with different features and different rates to any customer. These promotional offers are subject to the terms of this Agreement and may be valid only for certain customers as indicated in the offer. You agree that promotional offers: (i) may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public, unless expressly permitted by Leros; (iii) are subject to the specific terms that Leros establishes for such promotional offer; (iv) cannot be redeemed for cash or cash equivalent; and (v) are not valid for use after the date indicated in the offeror in Leros Terms and Conditions for Promotional Offers and Credits. Leros reserves the right to withhold or deduct credits or benefits obtained through a promotion if Leros determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. Leros reserves the right to modify or cancel an offer at any time. Leros Terms and Conditions for Promotional Offers and Credits (the current version which is incorporated in this Agreement by reference) apply to all promotional offers. Leros may also offer gratuitous credits, discounts, or complementary (free) reservations (collectively, “Credits”) which can be used for the services. Any credit/s or discounts issued by Leros is valid for 6 months from the date of issue except to the extent prohibited under applicable law and may not be redeemed for cash or cash equivalent. Upon expiration, credits or discounts will be removed from your account. Expired credits or credits are no longer redeemable and cannot be used towards any reservation. Promotional offers and credits cannot be combined and can only be used in the New York, New Jersey and Connecticut areas.
Your credit card is pre-authorized for the estimated charges of your reservation. This reserves that a portion of your available credit so, at the completion of the reservation, the reservation amount can be charged. Please be aware that if you provide a debit card, your issuing bank will treat the pre-authorization as a pending charge and will withhold that amount from your account until the completion of the charge.
We cannot send a vehicle without a valid credit card pre-authorization. Due to the risk of credit card fraud, we require the cardholders name, billing address, and zip code to match the credit card company’s information
When your reservation has been entered into the system and has been confirmed, Leros will issue you a reservation confirmation number. It is your responsibility to check that the confirmation issued to you is accurate and immediately notify us of any issues.
If you are traveling with skis, snowboards, surfboards, or anything of similar length, an SUV, Van or larger vehicle must be booked.
Tolls are charged at the full roundtrip cash rate. The toll charge is inclusive of administrative costs and fees and will not exactly match the actual amount of the toll paid by Leros with or without a transponder.
If you are required to leave a deposit for any reservation/s the deposit is non-refundable and non-transferrable.
All of our vehicles are equipped with GPS (Global Positioning System) for tracking purposes. In addition, all vehicles are equipped with a camera and in the event of a driving incident, the video and audio may be saved and reviewed for safety purposes. Leros reserves the right to view the recording at any time for any reason. Such recordings may also be made available to law enforcement, or other government officials, upon request. You’re boarding a vehicle with such equipment shall constitute consent to any such recordings and their use.
Child Car Seat/Booster
Leros requires clients to comply with all local laws and regulations regarding safety belts and other safety equipment.
Leros will do our best to meet a specific make and model of a vehicle, at times vehicles are required to go down for service. In such a case, an equivalent vehicle will be provided. In case an equivalent vehicle is not available, then an upgrade will be provided to a client at no additional cost to the client. Leros will never guarantee a specific make, model, or color of a vehicle.
Some vehicle photos on our website are for illustration purpose only. Actual vehicle appearance may vary.
Leros cannot guarantee a requested chauffeur.
Any hearing-impaired person, legally or partially blind person or physically disabled person riding in any Leros vehicle is permitted to be accompanied by a service animal without being required to pay an extra charge for the service animal.
Leros provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age, or geographic departure point or destination.
Smoking and vaping of any kind is not permitted in Leros vehicles, doing so will result in immediate termination of the reservations and full charge. A cleaning fee of $300.00 will be applicable if a client smokes or vapes in a vehicle.
Alcohol Is not permitted in Leros Vehicles without prior written consent. The unauthorized consumption of alcohol will result in the immediate termination of the reservation and full charge.
Drug use is not permitted in our vehicles, doing so will result in immediate termination of the reservations and full charge.
State of Emergency and Inclement Weather
Leros reserves the right to terminate or cancel a reservation based on unsafe weather conditions. Late cancellations and no shows are billed at the full minimum rate for the vehicle type booked.
Leros is not liable for circumstances beyond its control including but not limited to weather, road conditions, and breakdowns.
Leros reserves the right to cancel any reservations once a state of emergency (or its equivalent) is declared in the respective pickup location.
Clients should expect delays in their pickup if we attempt to operate during a state of emergency. Leros reserves the right to substitute vehicles at our sole discretion.
Refusal to Transport Clients; Right to Remove from Vehicle
Leros reserves the right to refuse to transport or shall have the right to remove from any vehicle at any point, any client for the following reasons:
Government Request or Regulations. Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.
Force Majeure and Other Conditions. Whenever such action is necessary or advisable by reason of weather or other conditions beyond Leros’s control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
Whenever refusal or removal of a customer may be necessary for the safety of such customer or other customers or drivers, including, but not limited to: (a) Persons whose conduct is disorderly, offensive, abusive, illegal or violent; (b) Persons who fail to comply with or interfere with the duties of a driver, including the failure to obey instructions from the driver; (c) Persons who wear or have on or about their person, or baggage, concealed or unconcealed deadly or dangerous weapons; and/or (d) Persons with a communicable disease or infection known or reasonably believed by Leros to pose a direct threat to the health or safety of others.
The client agrees to obey all applicable laws and to keep the vehicle clean and safe. While aboard the vehicle/s, the client agrees that client and “client’s guests” (hereinafter defined) shall not smoke, drink alcoholic beverages, disturb the driver, or transport any prohibited items (including, but not limited to, glass containers, alcohol, drugs or other intoxicating substances, flammable or combustible materials, guns, knives or other weapons, and animals).
Leros reserves the right to terminate a reservation for unruly and/or threatening behavior by clients at any time. The client will be charged in full.
Lost & Found
SMS TERMS & CONDITIONS
EXPLANATION OF SERVICE
Leros Care Alerts are SMS messages that notify you about important transaction-related details about reservations you book with Leros (the “Service”). These may include but are not limited to, pre-reservation reminders, notification that your chauffeur is in route to pick you up, and notification that your chauffeur is at the requested pick-up location.
ACCEPTANCE OF TERMS
By using the Service provided by Leros, you have agreed to be bound by these terms and conditions, as well as the terms and conditions applicable to Leros chauffeured transportation services however, you may use Leros services without subscribing to Leros alerts. If you do not agree with Leros’s terms and conditions, you must immediately cease using the Service and contact us at 800-825-3767
TERMS AND CONDITIONS / SUBSCRIBING TO THE SERVICE
Any Leros client profile with a valid mobile telephone number attached will be automatically enrolled upon set-up unless otherwise instructed by the enroller. Any SMS notifications sent by Leros are for the sole purpose of providing you with important information about the Service (as described above) and are provided in compliance with all of the pertinent rules and regulations pursuant to the US Telephone Consumer Protection Act of 1991 and the CAN-SPAM Act of 2003.
HOW TO OPT-IN FOR ALERTS
Use of any Leros service authorizes Leros to send alerts via SMS directly to your mobile device or cellular telephone unless you choose to opt-out.
STOP – HOW TO OPT-OUT OR END SUBSCRIPTION
If at any time you decide you would like to stop receiving Leros alerts, please contacts us via email firstname.lastname@example.org or call 800-825-3767
HELP – HOW TO GET HELP OR SUPPORT
To get help, call our toll-free number at 800-825-3767. You can request our contact information from your mobile phone at any time by texting 800-825-3767. Message and data rates may apply.
Although Leros alerts are complimentary, depending on your text plan, you may be charged by your carrier. Message and Data Rates May Apply. Please check with your carrier for specific rates and fees. By participating in the Service, you certify that you are over 18 years of age and either: (a) you are the mobile account holder, or (b) you have the mobile account holder’s permission to do so.
ANY PERSON ENTERING THE VEHICLE WAIVES ALL CIVIL LIABILITY AGAINST LEROS AND ITS AFFILIATES, CONTRACTORS, OFFICERS, EMPLOYEES, DIRECTORS, AND AGENTS FOR ANY INJURIES CAUSED BY THE INHERENT RISK ASSOCIATED WITH CONTRACTING COVID-19 IN PUBLIC PLACES, EXCEPT FOR GROSS NEGLIGENCE, WILLFUL AND WANTON MISCONDUCT, RECKLESS INFLICTION OF HARM, OR INTENTIONAL INFLICTION OF HARM, BY LEROS OR ITS AFFILIATES, CONTRACTORS, OFFICERS, EMPLOYEES, DIRECTORS, OR AGENTS.
The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people.
Leros has put in place certain preventative measures recommended by governmental authorities to reduce the spread of COVID-19; however, Leros does not guarantee you will not become infected with COVID-19. Engaging in the services provided by Leros under this Agreement could increase your risk of contracting COVID-19 as well as the risk you could infect others, including your family members, with COVID-19.
By utilizing Leros’s service, I acknowledge the contagious nature of COVID-19 and voluntarily assume that I may be exposed to or infected by COVID-19 by engaging in the services provided by Leros under this Agreement and that such exposure or infection may result in personal injury, illness, permanent disability, and death. I understand that the risk of becoming exposed to or infected by COVID-19 by engaging in the services provided by Leros under this Agreement may result from the actions, omissions, or negligence of myself and others including, but not limited to, Leros’s employees, agents, representatives, and independent contractors, and their respective employees, agents and representatives.
I agree to abide by and comply with (i) all rules and regulations developed by Leros relating to COVID-19 (as may be updated from time to time).
By engaging in the services provided by Leros, I voluntarily acknowledge and agree to assume all of the risks described above and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I or any family member or other party may experience or incur in connection with my engagement in the services provided by Leros under this Agreement (“COVID Claims”). I hereby release, covenant not to sue, discharge, and hold harmless Leros, its employees, officers, directors, affiliates, independent contractors, agents, and representatives from any and all COVID Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto except for gross negligence, willful and wanton misconduct, reckless infliction of harm, or intentional infliction of harm. I understand and agree that this release includes COVID Claims based on the actions, omissions, or negligence of the Leros, its employees, officers, directors, affiliates, independent contractors, agents, and representatives, whether a COVID-19 infection occurs before, during, or after engaging in the services provided by Leros. I also agree that any dispute or claim relating to engaging in the services provided by Leros under this Agreement will be governed by the internal laws of the State of New York.